Frequently asked questions

Q. Are your products Vegetarian?

Yes! All SOS products are vegetarian. 

Allergy Advice: This product is made in a production environment that may contain peanut, cereal, crustacean, egg, fish, soybean, milk, tree nut & sulphites. 

Q. What type of Oil is used in the SOS Kitchen's products?

Canola Oil and Vegetable oil are used in all SOS products.

Q. How do I use the SOS cooking pastes and sauces?

The SOS products help reduce your culinary time without compromising on the taste. Check out our recipes here

Q. Is Discolouration normal on top of the SAUCE on opening the Jar?

Yes! As our products have no preservatives and very little sugar, they tend to discolour on the top due to oxidation that occurs naturally. 

Q. Where do the ingredients used in the SOS products come from?

The SOS ingredients are all sourced locally from Singapore, A lot of the ingredients are grown in Malaysia. 

Q. How long is the shelf life for the SOS products?

All our products are shelf life stable, that means that in an ambient room temperature, they have a shelf life of 24 months and don't need to be refrigerated before opening. Once opened, please consume within 30 days of opening and keep refrigerated. 

Q. Are there any other platforms where I can purchase the SOS products?

Absolutely! You can find us on Redmart 

Q. How much does shipping cost?

We offer free shipping on orders of SGD $50 or more. A flat rate of SGD $10 applies for orders that fall below SGD $50 after discounts are applied.

Q. When will i receive my order?

We currently deliver between Monday through Saturday. Delivery for orders placed before 12pm will be done on the same day between 5 to 7pm. Delivery for orders placed after 12pm will be done the next day between 11am to 1pm or 3 to 5pm.

Q. What is your return/exchange policy?

As we sell food products, we do not accept returns or exchanges. Should you experience an issue with your order or receive your item damaged, please contact us at sales@thesoskitchen.com and we will be happy to assist you. Defective or damaged products may be exchanged within 10 days of purchase. We will refund the full order amount minus the shipping costs for the return. 

Q. Can I place a bulk order for corporate gifting or weddings?

Yes we accept bulk order for corporate gifting with a prior notice of at least 20 days. Write in to us at sales@thesoskitchen.com and let us work around your budget. We will do our best to accommodate your requests.

Happy SOS Meals :)